Hi, What are the troubleshooting steps did you try? What happens when you try to install drivers? Do you get any error message?Try following the methods provided below and check if it helps:Method 1:Troubleshoot response failures in wireless keyboard or mouseMethod 2:I would suggest you to uninstall the device from device manager restart the computer install the drivers first and then check if it works:Click on the link provided below to download the drivers. If you have the drivers that came along with the keyboard I would suggest you to try installing that:Hope this helps, John Rubdy Forum Moderator Microsoft Community.
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